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FAQ (Frequently Asked Questions)

September 8, 2026|My Store Admin

Q1: How can I confirm my order is successful? A: After you complete the payment, you will receive an order confirmation email from our official mailbox. You can also check...

RETURN & REFUND POLICY

September 8, 2026|My Store Admin

ELOWEN supports customer-friendly return and refund services to ensure your pleasant shopping experience. This policy complies with EU 14-day consumer protection regulations and global Shopify store standards. 1. Return Period...

SHIPPING POLICY

September 8, 2026|My Store Admin

1. Processing Time All orders will be processed and inspected within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next working...

TERMS OF SERVICE

September 8, 2026|My Store Admin

These Terms of Service govern the use of the ELOWEN official website and all purchase behaviors on our Shopify store. By accessing our website and placing orders, you confirm that...

PRIVACY POLICY

September 8, 2026|My Store Admin

This Privacy Policy explains how ELOWEN collects, uses, stores, and protects your personal information when you visit and purchase on our official Shopify store. By using our website, you agree...

CONTACT US

September 8, 2026|My Store Admin

Brand Name: ELOWEN Email Address: ginggmistrev@hotmail.com Physical Store / Business Address: 93 King Edward Street, Glenrothes, KY7 6AW, United Kingdom Customer Service Time: Monday – Friday, 9:00 – 18:00 (UK...

ABOUT US

September 8, 2026|My Store Admin

ELOWEN is a contemporary women’s fashion brand dedicated to creating effortless, stylish, and wearable everyday outfits for modern women worldwide. We focus on minimalist aesthetics, premium fabric selection, and comfortable...